That's exactly right. Our new process is a robust refer-back. If somebody comes to our office, we ask them to go to the business or the department first so they have the first chance to resolve the issue before we initiate a full-on investigation.
October 22nd, 2009 / 9:30 a.m.
Assistant Privacy Commissioner , Office of the Privacy Commissioner of Canada
That's exactly right. Our new process is a robust refer-back. If somebody comes to our office, we ask them to go to the business or the department first so they have the first chance to resolve the issue before we initiate a full-on investigation.
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