This is what I reported in my annual report in 2011-12. What we had seen, which I thought was very positive, was a decline in administrative complaints. Administrative complaints are complaints dealing with delays and extensions. That had been going down quite significantly year over year. Unfortunately, this past fiscal year—and we don't have these numbers—those complaints have increased again.
If you look at page 7, figure 2, you'll see in the last column the administrative complaints. In 2009-10, it was almost 50% of the caseload, and then it went down and down. Now this past fiscal year it has increased again. We have seen an impact in some institutions in terms of their ability to respond to access requests.
We don't have the actual total number of requests for the year 2012-13, so I can't tell you the percentage of complaints versus the percentage of requests for this past fiscal year.