You mentioned that you received 22 million public inquiries over the phone. I'm not targeting your agency, because I don't know, but I do know as an MP that I get lots of complaints where constituents phone government numbers, not your agency necessarily, and then they either get this long instruction--press 16 if you want this and 22 if you want something else--or else they're put on hold for a long time. Can you tell me honestly just what kind of response people get if they phone your agency on that line?
