Thanks very much, Mr. Chair.
Commissioner, I'm just wondering if you could speak a little bit about something I raised with the minister at a very high level.
We all have seniors living in our respective ridings; I just have one of the older communities in the country. Some feedback that I get from some of my seniors is that they'd prefer.... I mean, I prefer to work electronically and many folks might. That's a more efficient, a quicker and a more customer-friendly way to work for a lot of folks, but for some folks it's not, especially some of my seniors.
Can you talk a little bit about your allocation of customer service and processing resources to that stream of service relative to the electronic stream? Are you maintaining that or is that being scaled back in any way?