Thank you so much.
Thank you so much for being here today.
I concur with your analysis that the staff are incredible and they do great work, and I appreciate the amount of training that they do.
I'm curious. One of the things you mentioned was that there's a lot of study around geographical knowledge.
What did the training look like around local knowledge? As you know, most people refer to areas from their perspective and sometimes the slang can be unusual, so I'm wondering how you trained your people to know that information.