I can report, Mr. Chair, that the strategic and operating review, or the deficit reduction action plan, by the 2012 measures, totals $5.2 billion in savings over the three years. Of those reductions, 70% were around operating efficiencies, so the majority were targeting operating efficiencies, backroom-type things, as opposed to impacting services to Canadians. In the three-year program of reduction, we're about to start year two. Year one is just coming to a close, so the chapter in terms of managing reductions is not yet closed but is ongoing.
Many of the departments actually have service standards. We've spent some time talking about human resource development today. They do have service standards and they publish regularly how they're doing. I would suggest maybe to keep an eye on those. I don't have anything specific to say about services to Canadians and impacts other than we're on track for the 70% around operating efficiencies.