Yes, I agree, there is the service aspect.
Would the fact of being part of the solution and of looking for the best solutions under the circumstances lead you to consider that the promise, the one that seems to have become an obsession for my neighbour across the way, of returning to quality service would in the end be kept? The ultimate objective is to provide quality, reliable service, to have Canada Post continue to provide quality service. Could part of the answer be to seek solutions jointly with Canada Post? Is this a possibility that might suit you?