Well, I mean it's clear that all kinds of government services—federal, provincial and municipal—had to adapt to the pandemic new methods of service delivery and working with a distributed workforce. When everybody is sent home, then how do you do the internal functions of government? Everybody had to learn very, very quickly. There are probably some very good lessons from that which can be applied to the new normal after the pandemic, for sure.
That's the whole point. The metaphor I like to use is that the public sector should have learning software. It should always be looking forward, looking for new ideas, learning from its mistakes and adapting.
I have to warn against generalizing. There's something called the “fallacy of composition”, which says that if it's true of one thing then it must be true of the whole thing. That's not the way that the public service works. It's over 300 different organizations. Some have problems, some have issues; that does not mean that the whole thing is broken.