It would be hard. I say that because, again, we don't know what we don't know. The act is, I think, brilliant in some ways, in that having to involve people with disabilities in the creation of the plans and in the feedback mechanisms is essential, and we don't see that anywhere else in the world. That is leading, and everybody is watching us for that. That does get at rooting out and bringing to the forefront the real barriers that exist for people who haven't experienced them themselves and don't know.
I still think training goes that little bit further. It's a time when you have to sit down and think about it. You have to have a conversation about it, and you can't pass it to someone else to do it for you. You can't put the responsibility of creating the plan down below and then it's “we have one, right?” That's not the culture we want.
We want a culture where, right from the top, we're asking what we are doing about accessibility: What am I doing about accessibility? Am I making sure that I'm doing all of the pieces that I can do as a CEO, CFO or frontline service delivery?