Thank you all for coming. There are a lot of you, so I'll try to see where I can point my questions.
It seems apparent that there are several kinds of issues that have come up. One is assessing credibility of witnesses. The judges or IRB members don't seem to have a consistent level of how they address credibility.
The second is sensitivity on how they deal with victims of violence or victims of discrimination, especially if they're from the LGBTQ community, and then lack of training. Training seems to be an issue. Most are saying it's one day of training. Some say the previous course was really hard and there's a high failure rate, and then we have new training that was designed to help you get qualified as an IRB judge more easily. Is that the appropriate mechanism?
A third problem we're noticing is the complaints process. Although there is a new system, some people are not comfortable with that, as it is the same body doing the same complaint mechanism. Others are saying that we need to test it out before we throw it out.
None of you is stating that the IRB should be dismantled. That's pretty consistent.
Ms. Sapru, perhaps I'll start with you. My question is on consistency. If you know you have a judge who, as we heard earlier from Mr. Rehaag who has studied this, has zero per cent of approval of any refugee claimant, what do you say to your client when you get allotted that person?