Thank you for your question.
We recognize that lack of resources may be leading officers to process cases as quickly as possible, and with as little sensitivity and humanity as possible.
So it's not that racist behaviour is happening, but unfortunately, officers are likely making decisions with discriminatory biases because they want to do things quickly and they are not taking the time to do them properly.
We have a clear recommendation: It will take a massive investment to allow for better, more humane processing of applications, but also to give IRCC officers the time to process cases expeditiously and humanely, because they need it.