Thank you, Chair.
I want to thank all of the witnesses here today for the important testimony that they've added to this study.
I'll start with you, Ms. MacKay. You talked about something that we've heard about before, which is the issue of bylaws and the ability for the bylaws to be enforced and the challenges that you're seeing. I'm wondering if you could tell us a little bit more about that and let us know if COVID has actually had a detrimental impact or if this has been a long-standing issue that COVID just exaggerated. I'm not sure that's the right word, but I hope you understand what I mean.