We have a number of performance measures. We table an annual report in the legislature that is required of us as an agency of the province. We submit a business plan to the attorney general every year, identifying what our plans are for the future and indicating what we think are important performance measures. Certainly we have efficiency measures. We look at the cost-per-assist, for example. Decision-making is something that we spend a lot of time on, making sure we make fast decisions so that our processes don't slow down the administration of justice.
We do client satisfaction surveys, and we just expanded those. We used to do those by mail, which, today, is not appropriate. So we've now started to collect client satisfaction surveys and survey information online. We've seen quite a difference in the satisfaction levels. It's the kind of thing we need to continue to look at because we have clients who have identified some challenges with the quality of the legal services they're receiving. This is again something we need to do as an organization to make sure that the lawyers who are providing our services are providing appropriate services.
We do spend a lot of time and energy looking at various ways of addressing issues related to the effectiveness of our services.