It's a surprisingly common story. It's not just one person. I've heard it a lot. Part of the issue is that people are desperately seeking help and they don't know, nor should they have to know, that when they get a letter saying, “You have no further avenue for appeal,” that maybe sometimes if they call the office and get the right person, they might get a “yes”. It does happen occasionally, but that's not a functional rule-of-law system. They need to know that it's accessible from the outset and proper guidelines need to be in place to allow for that.
