It's tedious.
As an example, I recently applied through freedom of information to Veterans Affairs to ask them how many military personnel have applied for disability pensions associated with exposure to Agent Orange and other herbicides at CFB Gagetown. They got back to me relatively quickly and said that they couldn't find anything. They said that they don't have a code for Agent Orange exposure at Gagetown. They didn't even acknowledge the other herbicides that I mentioned.
The issue right there is, what are we talking about anyway? What are we trying to find out? We can't find out if they're not going to admit that these are what the concerns are. It's not going to happen.