There are two reasons for that. Air Canada has had certain problems integrating employees from other airlines that did not previously have the same obligations. There were agreements. As a result of union negotiations, positions were given to people who had spent their careers at other airlines. So they've had some logistical problems that have made it difficult for them to meet their obligations. However, it has to be admitted that Air Canada sometimes gives the impression that it is really reluctant to discharge its obligations. An obvious case is that of Mr. Thibodeau, who was not served in French. Not only did that case wind up in court, but Air Canada appealed from that decision. Ultimately, the Court of Appeal held that Air Canada had an obligation of result. Air Canada is in constant contact with the public. These are not only very important obligations, but the public can verify, every day, whether Air Canada can really meet its obligations. What happened in the Thibodeau case is an example of how far Air Canada is ready to go to resist the interpretation that is made of its obligations.
