I hope we can all calm down, Mr. Chairman.
A little earlier, you said that in some parts of Canada, service was provided in English only, whereas it should be provided in both languages everywhere.
I personally travel a lot. I've been a member of Parliament for 16 years. I've been everywhere. I've transited through many of Canada's airports. I've always been well served in Quebec and Montreal, because that's where most of the staff is bilingual. However, in Ottawa, it has happened that I've come back from a trip, on which there were ministers as well, and I could not be served in French, even though Ottawa is the seat of Parliament. That is unacceptable.
In Toronto, it's the same thing. In Toronto, I was treated like a pariah or, as we like to say in Quebec, like a dog in a bowling alley, just because there was no bilingual service. So, there are still serious and deep-seated problems.
You said that 20 complaints had been made. If we dug a little deeper, if we scratch the surface, I am sure that we would see that the number of complaints is 100 times higher. Some people don't complain because they are afraid to do so, don't have time or don't know it's even an option. There might be several reasons why people don't complain, but, in my view, this is unacceptable.
I would even say that Mr. Fraser is very concerned about your work with VANOC to ensure that during the Olympic Games—at which time you will welcome many, many people—services will be available in both languages 24 hours a day. Flights will be taking off and landing day and night. If you provide bilingual services during the day and in the evening, but if there are none available at night, what will you do with those travellers—send them home again? Either that, or they will be in for an unpleasant surprise when they arrive.
In my view, you have a huge task before you. Further, there's no way that services will be provided in English only, as is the case in Alberta. I don't really understand. There are francophone tourists in every Canadian province; they will come from everywhere, and they must have the option to be served in either official language.
It's not normal, and I would like some answers.