All the calls are directed to a call centre in Montreal, where all the staff are bilingual. I will confirm what the minister said: the system serves all clients in the same way, whether they are francophone or anglophone.
December 14th, 2010 / 9:20 a.m.
Assistant Deputy Minister, Operations, Department of Citizenship and Immigration
All the calls are directed to a call centre in Montreal, where all the staff are bilingual. I will confirm what the minister said: the system serves all clients in the same way, whether they are francophone or anglophone.
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