Thank you, Mr. Chairman.
Ms. Desloges, Ms. Marquis, thank you for your presentation.
It is absolutely true that Passport Canada provides excellent service. As members of Parliament, we are on the front line when people have criticisms to raise. In the last five years, I have never heard any criticism from my fellow citizens with respect to Passport Canada's services. There is an office several kilometers from my riding, on the other side of the Quebec City bridge. My office is located on the south shore. Eighty per cent of the population lives less than 15 kilometers away from the Passport Canada office. I want to underscore the fact that you are doing a good job.
In spite of that, you received a rating of E. Were you surprised by the mark you were given by the Office of the Commissioner for Official Languages? And if not, were you expecting it? What do you intend to do to improve things? Based on your own analysis, were there just a couple of small issues to be resolved to ensure better compliance with the Act?