One thing that was instructive was that the commissioner related stories to me about the significant efforts that Air Canada made in the run-up to the recent Olympics in Vancouver. I think that demonstrated that when they made a concentrated effort, they got an improved result. That's what the commissioner said. I take him at his word. If he said they did a good job, I'd say to Mr. Godin that he's a pretty good authority on it.
They're more likely to be successful when they try than when they don't try. When they try hard, they're likely to be more successful than if they tried less than that. I think that was instructive.