Most of our positions are bilingual, as I said. However, owing to the large number of applications we receive and our desire to continue to provide excellent service to our clients, a number of positions are designated unilingual English. That doesn't mean that most of our employees are unilingual anglophones. When people contact the call centre, they can dial 1 for service in English or 2 for service in French, and their call is forwarded to an officer who speaks the selected language. Most of the officers are bilingual, and therefore the capacity is there.
