--you can't wait until you need them, because there's a time lag.
So we said they had to identify what would trigger the various contingency plans and who would be responsible for making those decisions. If they're ever invited to committee.... It's my understanding that has now been completed. It wasn't completed at the time we completed our audit, so I can't really talk much to it, but just through conversations with the Passport Office, we understand they have developed the various triggers to be ready for a potential surge in demand.