Mr. Chair, in the contracts, for example, there are service level targets that are embedded in the contracts, so the vendors have incentives to perform. We require them to perform as per the contracts that we've established.
President, Shared Services Canada
Mr. Chair, in the contracts, for example, there are service level targets that are embedded in the contracts, so the vendors have incentives to perform. We require them to perform as per the contracts that we've established.
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