If the Auditor General hadn't come out with this report, it seems to me that you wouldn't have done anything. It seems to me, also, that 65% should have said to somebody in management that we have a problem here. Please, I understand what you're doing to correct it—I get that—and you acknowledged it was a problem, but help me understand. How did you get to this problem? How could it be that 65% were not following one of the basic requirements, yet until the Auditor General did his report, you were just merrily going along?
