Thank you so much.
I want to build on what I was asking before, because it seems that with the outsourcing the way it is, it's impossible to hold these companies accountable. It almost seems like it would be easier to invest in training the public service to fill this gap, rather than make the same mistake over and over again with the same results.
We've heard of many private companies being untrustworthy and being unreliable resources to undertake the work. This was according to the Auditor General, who said it's impossible to determine the actual cost. It is concerning because, again, these are taxpayer dollars and we should know and be able to very clearly confirm costs related to government spending.
To the Office of the Auditor General, in your recommendations in report 1 on ArriveCAN, you highlighted that procurement decisions “did not support value for money” and that government departments did not document due diligence. I'll ask you this again. Did a breakdown in internal public service capacity cause this issue? What were your key findings and opinion in this regard?