I've spoken to Mr. Weber about the concerns he's raised about the span of control, and those conversations are constructive and ongoing.
Of course, we have many different workplaces and work locations and situations in the CBSA—Toronto Pearson has many, many BSOs, and remote ports of entry have only a couple—so it's hard to put a number on span of control. Sometimes there are fewer people under a chief or superintendent by virtue of where they're located. I don't want to undermine his concerns, and I remain happy to have that dialogue with him. He certainly has a perspective I'm interested in.
I don't foresee technology ever replacing border service officers. The fact is that right now people do put their information into the kiosk or through advance declaration. What we are aiming to do, however, is free up border service officers to do higher-value work and targeting, rather than collecting papers and keying in information.
I don't want to speak for Mr. Weber and his team, but that's where I think we can have a constructive dialogue—on where we are using technology to allow people to focus on the higher threats.