Thank you, Mr. Chair.
Thank you very much, Ms. Hogan, and congratulations.
I also want to thank your entire hard-working team. Five years is a nice anniversary. However, it also means that we may only have five years left with you, which is less good news.
As usual, your report is compelling.
I want to point out that your report mentions the very troubling fact that Canada Revenue Agency employees were able to provide accurate information to clients in only 83% of cases.
You quite rightly referred to a performance appraisal done in an agency office that indicates that the suggested pass mark, which is 60%, can be given to an employee who arrives on time, takes their breaks at the right time and finishes calls at the right time, even if they have given someone incorrect information that will impact that person. The employee may get a score of 60% or more because their behaviour is appropriate and they comply with policies and procedures. However, misinformation concerns the Canada Revenue Agency and can have serious consequences for a Quebecker or Canadian. There's something very shocking about that.
You also raised the issue of inaccuracy in 2017. How can we explain that, eight years later, the situation has not changed?