Thank you.
I'm going to go back to the CRA audit. As a CPA in public practice for 26 years, I had many occasions to sit on hold and waste lots of time waiting for CRA, especially when the service levels went down in the last few years.
You have a lot of information in the report. Your report specifically showed how the number of agents ballooned in 2022-23, and then it has come back down. Did you see any reasons for the changing of the number of agents? Was that affected by the push to go to self-service with regard to My Account and online? Are there other reasons why the number of agents has decreased?