I'll speak specifically to the issue of telephones. Telephones are in all our institutions. Inmates can access them to keep in contact with their family, with their lawyer, with the Office of the Correctional Investigator. Inmates get a card with approved phone numbers on it. And we have the ability to monitor and record those phone calls. Under certain conditions we can listen into them and do whatever necessary follow-up if we have a certain suspicion.
Usually what happens is that it's not as direct as phoning up and saying, “Mr. Norlock, I want you to bring drugs in.” Mr. Norlock would never do that, of course. But it's not as direct as that. What would happen is—and Mr. McLauchlan has probably as many, if not more, stories than I do. A phone call will be made to somebody. Some code or discussion will lead them, then, to have another phone call outside, and they make the contacts, put the pressure on people, and things start to go there.
This chart that you have in front of you, as Mr. McLauchlan pointed out, is a more complex one than most cases, but there are others that are even more complex in terms of how that reaching out occurs. It will go through several people, as opposed to just the direct contact, say, between me and Mr. Norlock.
It's something that we try to stay on. As I say, our biggest problem is not so much the use of the phones that inmates have access to through their control card. It's when they smuggle in the cellphones and then we're not able to record or pick those up. Then there's more direct contact and more specific direction given as to who to contact, what's needed, what's to be brought in.