Yes, they did. Despite the opinion of the members of Environment and Climate Change Canada that our customers or members weren't informed that they were getting compost bags, they were.
We took a lot of time to ensure that. Many emails were sent to our members, explaining that we were switching to compost bags. As well, our cashiers were trained to ask the customer if they wanted to purchase a compostable bag for 15¢ to take out their groceries. If they answered no, they were then asked what would they like to use, including encouraging them to purchase another reusable bag if they didn't bring one in with them.
We also ensured that our bags were clearly marked as compostable and have the BPI certification criteria identified on them. As you can see on the bag, if you can't tell that it's compostable.... I don't know if you can see everything on it, but it's very compostable. It is clearly identified. It is green. There's colour that stands out from everything else that is there. BPI certification meets ASTM 6400 and ISO 17088.
The Bureau de normalisation du Québec also has a compostable plastic standard to ensure that compostable materials will not affect the environment or the compost product.