Immediate investments are needed to improve working conditions. It's not just about attracting new workers. It's also about not losing the workers and expertise we have now. The reason you're seeing lineups is that we've lost experienced people.
The first step is to invest in better working conditions, and the government can do that through CATSA.
Something else that's important is recognizing the value of the work officers do. They aren't just people handling baggage. The government needs to recognize their value throughout the process. That includes the entire time the collective agreement is in effect, not just during the bargaining process.
The public needs to be educated about the fact that screening officers provide services on the government's behalf. They aren't to blame for the lineups. Those things would make a big difference in the working conditions of airport screening officers.