The NATO web page, which I hope you'll all look at tonight, also has Twitter and Facebook links. But you've made a good point. Not everybody in our generation is hooked up to this wonderful Internet and web. So you put your finger on a generational thing, and this is something Veterans Affairs should look at, even with transformation: the various forms of communication, not only how they come out in bureaucratese, but how they come out in English, and also how they send it.
