Thank you. I understand what you're talking about. As you're going through the transformation, trying to reach that goal will probably always be a work in progress. I think you never want to reach an area of comfort, because that means you're standing still, but you try to reach a level of satisfaction that things are moving along as well as they can.
I think it's right to assume that from time to time you get together to take stock of where you are and how things are going. I know this might need a long answer, but is there any way to encapsulate how you would give yourself a rating at any given time? Are there any things you look for, or is it just how you feel things are going, with complaints decreasing and plaudits rising?