The feedback mechanism is often immediate and direct. I got a valuable one just walking into the committee this afternoon from some of the folks who are here to witness this afternoon, and I have an action item to take away today to look at something.
There's an issue with respect to responsiveness and adherence. We get that on a daily basis from individuals, from organizations, and from some of the veterans advocacy groups. Oftentimes those might be individual cases, but the ones I really look to turn my attention to are those systemic issues involving possible policy gaps or program gaps that need to buttressed up.
In terms of performance metrics, where the steering committee has come to, certainly in the tenure I've been here, is that we now have much better defined agenda items, with points of contact in our respective organizations to marshal those forward and get those reviewed. Whether we give ourselves an A, B, or C—we don't do that regularly—we certainly do follow the progress. As Mr. Hillier mentioned in his remarks, those agenda items don't get closed out and struck from the agenda unless or until there's a mutual agreement that we have taken them where they need to go.