It is a common occurrence. I wouldn't say it's a common occurrence when they come from Service Canada; I think they do that part very well. But it is a common occurrence that we receive forms not fully completed or properly completed.
February 26th, 2015 / 9:55 a.m.
Assistant Deputy Minister, Service Delivery, Department of Veterans Affairs
It is a common occurrence. I wouldn't say it's a common occurrence when they come from Service Canada; I think they do that part very well. But it is a common occurrence that we receive forms not fully completed or properly completed.
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