I have an example of this.
Two weeks ago, I helped a veteran in distress with documents that had already been filled out. I always do that. I don't want them to have to fill out the documents on their own, because they could get discouraged and leave them aside. I went with the veteran to the VAC office in Saint-Jean-sur-Richelieu. The case manager, whose name was Isabelle Martin, sat down with the veteran and told him not to worry because she'd be taking responsibility for his case. They are the ones with the power to determine, at that point, whether the people are eligible or not. They need to use them.