I heard it referred to as a navigator. I can't recall if that came from Minister O'Toole or Deputy Minister Natynczyk. That was two summers ago, when the ministerial advisory groups met in Charlottetown. We all thought it was a great idea, and presently we're still twiddling our thumbs and waiting to see it.
I think it's fantastic. Veterans are not necessarily going to be familiar with everything that is open to them, but most are not going to hit the threshold for active case management. Most are simply getting out because they have this, that, and the other thing, maybe a relatively minor disability. Maybe they have these transition difficulties, nothing in and of itself catastrophic, but it's still a hassle to deal with, so if we had knowledgeable people to do that, it would be great.
The Legion does provide their service officers, which actually has a very significant overlap with what you're talking about, but that's something that has been downloaded to an organization outside of the government.
If VAC could provide that and if those people were not bound by expectations of reducing costs, if their managers were not getting bonuses for cutting expenses, maybe it could work. However, VAC will have to earn trust on that one before anyone is going to believe anyone if they line up to help them with services.