I think we need to be fair about it. If we get an application that has no information, rather than just.... There's a balance to be found. Most applications come in well filled out. Some are missing some information.
The Auditor General has been quite clear about how they view those 16 weeks: You get an application and you have to pay them within 16 weeks—not just a decision rendered, but actually paid out. We've implemented that. That's the service standard we're referring to now. Somebody actually gets paid within 16 weeks.