We contact them either by letter or directly through My VAC Account, depending on how they've contacted us, and we may actually reach out to them directly, in certain cases, to ensure that we can get the right information from them.
October 19th, 2023 / 4:50 p.m.
Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs
We contact them either by letter or directly through My VAC Account, depending on how they've contacted us, and we may actually reach out to them directly, in certain cases, to ensure that we can get the right information from them.
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