That's fine. If that's what it was, then I misunderstood. That makes more sense to me.
You then mentioned that typically with those complaints, when they come in from veterans, you pass them on to the person at VAC who is responsible for implementing the PCVRS. What does your office then do in terms of follow-up? Are you able to give us any indication as to whether there ended up being some resolution or whether the veteran ended up being able to get help or some satisfaction from the interactions they had with the person to whom you referred them? What kind of follow-up do you do to determine that?