I just wanted to follow up on a question I'd asked you earlier. We were talking about the PCVRS contract, and I asked you about the follow-up that happens when people are referred back to VAC. You've mentioned several times today—and I think it's a worthwhile goal—that you're trying to connect them back into VAC, because there is going to be that relationship for a lifetime, and you want to see that relationship repaired.
Is there a chance that your office may be inadvertently contributing to that sanctuary trauma or institutional betrayal that people feel? I know that your goal is certainly not to do that, but I worry that it might be happening inadvertently. I'm concerned when I hear “unless the veteran kind of gets back to us, we don't necessarily...”. There isn't really a follow-up there.
I'm not sure that I know what to suggest it should be, but I'm concerned. When you say that you're reviewing the complaints you receive within 60 days in most cases, would a review consist of something like this? Would it be referring them back to the department? Would that conclude the review? If a veteran comes to you for help, does a follow-up occur?