That's exactly it.
Again, most veterans are happy and satisfied with Veterans Affairs. They can ask for what they need. They get what they need.
For the group who struggle, it's my impression that—and I'm still working to understand it better myself—their needs are more acute. Their feelings of institutional betrayal are, maybe, greater or they just struggle to meet that administrative ask. For them, it's a much more difficult process.
This concept of trust and institutional trust is huge for veterans. We serve, and we're told that, “If you're hurt or ill afterwards, Veterans Affairs will be there for you.” They see their buddies getting their disability benefits and treatment benefits, but for them, somehow, they run into some friction, so for them, that friction equals betrayal and now it's a fight to the death. It's a battle.