It is our understanding that the department works quickly to resolve the issue that the veteran was complaining about. For example, a veteran who attended an appointment at the PCVRS office could overhear another veteran talking in the treatment room, and was worried that people would overhear him as well. He complained to our office. We connected that complaint to Veterans Affairs. Our understanding is that they worked quickly to overcome that.
When we don't hear back from the veteran that it hasn't been resolved, our understanding is that it has been resolved.