Mr. Speaker, the Auditor General has dropped another bombshell, and it landed right on the steps of the Canada Revenue Agency.
The AG reported that the CRA answered just 33% of the 32 million calls it got last year. That 33% is not a service level; it is a batting average. Perhaps the Blue Jays should hire the CRA.
When a call was answered, 83% of the responses given by the CRA were incorrect, which is less accuracy than a Liberal budget projection. Here is the kicker: Call centre employees do not even have to worry about giving wrong answers. In performance reviews, the CRA ranks showing up for work and going on coffee breaks as having a higher importance than delivering proper responses to taxpayers.
The CRA cannot answer phones, but it has increased the number of audits it is doing on Canadians by 10%. This is not a public service; it is a disservice to Canadians. After 10 years of Liberal mismanagement, Canadians deserve better.